Privacy Policy

North Chiropractic Last updated: 25th September 2026

I take your privacy seriously. This policy explains what personal information I collect, why, how it's used, and your rights regarding it.

Who I am

North Chiropractic is run by Kate Jackson, a sole trader and registered chiropractor, based at Dansk Way, Ilkley, West Yorkshire, LS29 8JZ.

For any questions about this policy or your personal data, you can contact me at kate@north-chiropractic.co.uk.

What information I collect

Depending on how you interact with North Chiropractic (browsing the website, enquiring, or becoming a patient), I may collect:

  • Contact details — name, address, email, phone number

  • Demographic information — date of birth, sex

  • Health information — including your medical history, presenting complaint, and details provided on your New Patient Form and during treatment

  • Emergency contact details

  • Professional/occupational information — where relevant to your care

  • Payment information — processed securely via my card payment provider (I don't store your card details directly)

  • Communications — records of appointment confirmations, reminders and messages sent via email or SMS

Why I collect this information

I use your information to:

  • Provide and manage your chiropractic care

  • Contact you about appointments (confirmations, reminders, cancellations)

  • Meet my legal and professional obligations, including record-keeping requirements set by the General Chiropractic Council (GCC)

  • Improve how I run the practice

I do not use your information for marketing without your specific consent, and I do not sell or share your data for advertising purposes.

Who I share your information with

I use a small number of trusted service providers to help run North Chiropractic:

  • Cliniko — practice management software used to store patient records and manage appointments

  • Squarespace — my website hosting provider

  • Google Workspace — for business email

  • SumUp — for processing card payments (they handle your card details directly; I don't see or store them)

These providers only access your information as needed to provide their service, and are bound by their own data protection obligations.

I don't have users based in the EU/EEA, so this policy is governed by UK data protection law — the UK GDPR and the Data Protection Act 2018.

How long I keep your information

I retain patient health records for 8 years from your last visit, in line with General Chiropractic Council guidance. Where a patient is under 18, records are retained until their 25th birthday (or 26th, if they were 17 at the end of treatment).

Your rights

Under UK GDPR, you have the right to:

  • Access the personal information I hold about you

  • Ask me to correct inaccurate information

  • Ask me to delete your information, in certain circumstances

  • Object to or restrict how I use your information

  • Request a copy of your information in a portable format

To exercise any of these rights, please contact me at kate@north-chiropractic.co.uk. If you're unhappy with how I've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses cookies. For full details, please see my separate Cookie Policy.

Changes to this policy

I may update this policy from time to time, for example if the way I collect or use information changes. Any updates will be posted on this page.